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Customer Help

Our happiness team is always here to assist.

Common purchase queries answered

Orders and Shipping

10-15 days for general product.

Just with your email to create your own account.

Pls be careful to make sure your address is in detail. If goods been shipped out,the address can not be changed.

We did not keep any your privacy information.

We will not charge sale tax. It is included in the sale price.

We have global shipping to the worldwide.

Yes, we will ship your goods in one package.

If you need to swap an item

Returns and Exchanges

If it is the product problem, we will be responsible for the cost of return shipping. If you do not want the goods, we will charge 10-15 USD/pcs for the return shipping cost.

Pls contact us ,we will resend you the correct one.

Pls contact us ,we will resend you a new one.

Contact: Kevin(13812835077)

Room 506,Building 98,Hu Pan Lake, DongNan Economic Zone,

ChangShu City,

JiangSu Province,

China.

Post Code: 215500

Email:

service@incenseburn.com

Telephone:

008613812835077

Pls contact us in 12 hrs after ordering to correct it.

Pls contact us by email to cancel the order before sending out.

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